Utility Account Auto Debit Payment Plan Agreement

Utility Auto Debit Plan Agreement

Signing up for auto‐debit authorizes the City of White Rock to automatically withdraw from your Canadian chequing account the balance owing on your Utility bill on the bill due date.

Common Questions and Answers

What are the eligibility requirements? The bank account used must be a chequing account with a financial institution in Canada.

Will I still receive my bill? You will still receive your Utility bills as usual. The bill will indicate your account is on the Auto Debit Plan.

What amount will be the withdrawal Amount? The withdrawal amount is dependent on your Utility bill. We will withdraw the outstanding balance as indicated on your Utility bill unless your bill shows a credit balance.

On what date will the payment be withdrawn from my bank account? The payment will be withdrawn from your bank account on the Utility bill due date.

What if I don’t have enough money in my bank account on the withdrawal date? Payments not honoured by your financial institution are subject to a service charge, and late penalty set by the City. The City may cancel your Auto Debit Plan if two consecutive Auto Debit payments are not honoured by your financial
institution.

Are there any administration fees associated with this payment option? With the exception of a service charge per dishonoured payment, the City does not charge for the use of this service.

How and when should I notify the City of changesto my account? Written notification to the Financial Services department is required 10 days prior to a payment date for the following:

To cancel the Auto Debit Plan
To change financial institutional information (bank, branch, account) on file
When selling your propert

For general inquires regarding the utility auto debit plan, please contact finance at
604-541-2100 or email finance@whiterockcity.ca.

Terms and Conditions

New applicants must submit an agreement form 10 days prior to the next billing cycle. If the next bill does not indicate you are on the plan, by printing "Automatic Withdrawal" in the "Amount Paid" box, please remit payment on or before the due date.
The Auto Debit Plan automatically continues until the City is advised to cancel or alter banking information.
The property owner’s pre‐authorized debit shall be drawn and presented to their financial institution on each utility billing due date for the property shown on the form below, to cover payment due on the property owner’s utility account on such due date. The bank account used must be a chequing account with a financial institution in Canada.
The applicant(s) may cancel the Auto Debit Plan by giving the City 10 days prior written notice. Cancellation forms may be obtained from the Financial Services Department, or may be downloaded from the City’s website, whiterockcity.ca/utilitybill. For more information on the right to cancel a Pre‐Authorized Debit Agreement, contact your financial institution or visit cdnpay.ca.
The applicant(s) must give the City written notice of any change in financial institution or account information at least 10 days before the next payment due date. Forms may be obtained from the Financial Services Department, or may be downloaded from the City’s website whiterockcity.ca/utilitybill.
The applicant(s) will notify the City to cancel the Auto Debit plan on a sale or transfer of the property. Auto Debit payments are not refundable. If a property is sold, any credit should be accounted for in the Vendor’s Statement of Adjustments.
If your Auto Debit Plan is cancelled or your financial institution does not honour your payment, any balance due thereafter shall be payable directly to the City of White Rock.
The City will impose and collect a service charge and late penalty on any dishonoured payments. The City may cancel the applicant(s)’s use of Auto Debit if the applicant(s)’s financial institution refuses to honour two consecutive payments.
The Payor(s) have certain recourse rights if any debit does not comply with this Pre‐Authorized Debit Agreement. For example, the Payor(s) have the right to receive reimbursement for any debit that is not authorized or is not consistent with this Pre‐Authorized Debit Agreement. To obtain more information on recourse rights, contact your financial institution or visit cdnpay.ca.

Auto Debit Plan Agreement Information

Utility Account Number

Civic Address of property*

Registered Owner(s)*

Mailing address if different than civic address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Owner phone number*

Alternate phone number

Email*

example@example.com

Pre-Authorization Category*

PersonalBusiness

Banking Information

Branch #*

Institution #*

Account #*

Confirm Account #*

Account Numbers do not match. Please correct and try again.

Electronic Signature Agreement

By selecting "I agree", you are signing this form electronically and you agree your electronic signature is the legal equivalent of your manual signature on this form.*

I agree

I/we, request and authorize the City of White Rock, to automatically debit/withdraw from my/our financial institution account, as indicated above, the balance owing on each respective utility bill due date for the noted utility account under the terms and conditions set out above, and agree to such terms and conditions.

Authorization date

Electronic Signature*

For joint accounts, all signatories on the account must sign this form when more than one signature is required on a cheque issued against the account.

Second Signature (joint accounts)

Please verify that you are human*

After submiting the form you will have the option to download a PDF version of your agreement.